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Process

How the work moves.

Eight phases, from the first inquiry to the House Book. Not every project uses all of them — a design-only engagement ends earlier, a build begins later — but the sequence and the documentation are the same.

01
Inquiry
02
Discovery
03
Definition
04
Design
05
Documentation
06
Build + Procurement
07
Installation
08
Completion

A brief rather than a form. We read every one, and reply with the pathway we would recommend and why — or an honest note that we are not the right firm for it.

What happens
  • Project brief or Vision Brief received
  • Scope and fit reviewed
  • Recommended pathway returned

A conversation and, where the project warrants it, a site visit. Existing conditions, constraints, operational needs and ambition are established before anything is drawn.

What happens
  • Consultation or site visit
  • Existing conditions reviewed
  • Priorities and constraints identified
  • Proposal issued — scope and investment in writing

The agreement is signed, the project record is created and the client portal opens. Everything after this point is documented against the project rather than remembered.

What happens
  • Agreement executed
  • Project record created · portal access issued
  • Programme and priorities confirmed
  • Schedule framework established
Decision gateScope + investment approval — the proposal is signed before design begins.

Concept, plan, elevation, material language and lighting develop together rather than in sequence. Selections are presented for formal approval and time-stamped in the Decision Room.

What happens
  • Concept and spatial development
  • Material and finish direction
  • Visualisation where useful
  • Selections presented, approved and recorded
Decision gateConcept approval — the direction is confirmed before development deepens.

Specifications, details, schedules and coordination with structural, mechanical and low-voltage. Unanswered questions get resolved here rather than on the job site.

What happens
  • Construction documentation
  • Specifications and schedules
  • Systems coordination
  • Permitting where applicable
Decision gateMaterial + specification approvals — selections are locked before procurement.

Construction and procurement run in parallel and are coordinated as one programme. Long-lead materials were released during design so the site never waits on a slab or a shop drawing.

What happens
  • Construction underway
  • Purchase orders released · lead times tracked
  • Field conditions documented and resolved
  • Progress and photography posted to the portal
Decision gateConstruction authorization — and decisions on any change that surfaces in the field.

Millwork, fixtures, furnishings, textiles, art and systems commissioning. This is the phase that consumes the most coordination and produces the most visible difference.

What happens
  • Millwork and fixture installation
  • FF&E delivery and placement
  • Systems commissioning and programming
  • Styling and final detail

Punch, walkthrough, warranties and handover — and then the project record becomes its House Book or Building Record, held for as long as you own the building.

What happens
  • Punch list and correction
  • Final walkthrough
  • Warranties, manuals and care guidance
  • House Book · Building Record issued
Decision gateCloseout acceptance — the walkthrough, the punch list, the handover.
Where you enter

You do not have to start at phase one.

A project with drawings already in hand enters at Documentation or Build. An idea that has not been drawn yet begins earlier, in Vision Studio. Tell us where you actually are and we will tell you which phase you are entering.